Refund Policy

Last updated: April 2026

We want you to be satisfied with Colnexia. This policy explains when you can request a refund and how to process it.

1. Free trial period

All plans include a 3-day free trial without a credit card. You can cancel during the trial without any charge. We recommend taking advantage of this period to evaluate whether the service fits your business.

2. Refunds on monthly subscriptions

Since we already offer a free trial, monthly subscriptions are not refundable once the payment is processed. You can cancel renewal at any time; you keep access until the end of the period already paid.

3. Exceptions

We may make exceptions in cases of technical error attributable to us that prevented you from using the service during the billed period. Each case is evaluated individually.

4. How to request a refund

Write to legal@colnexia.com with your account email and a brief description of the reason. We respond within 5 business days. If we approve the refund, we process it to the same original payment method within 10 business days.

5. Cancellation vs refund

Canceling the subscription stops future charges but does not generate a refund for the current period. You can cancel your account at any time from the dashboard settings.

6. Contact

For any inquiries about refunds, write to legal@colnexia.com.